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Enterprise Trust & Compliance

Privacy & Data Protection Policy

How Elvio Labs (Elviolabs.com) safeguards your data, enforces zero retention on AI model inputs, and maintains global regulatory compliance.

Effective Date: January 1, 2026 • Last Updated: October 2026 • SOC 2 & GDPR Verified

Our Core Commitment: Zero Model Training On Your Data

Elvio Labs does NOT use, inspect, sell, or retain your API prompts, completions, training weights, or enterprise telemetry to train any foundation models. All inference passes through ephemeral encrypted runtime memory.

01. Introduction & Applicability

This Privacy Policy describes the policies and procedures of Elvio Labs Inc. ("Elvio Labs", "we", "us", or "our"), governing the collection, use, disclosure, and protection of information when you access or use the website located at https://elviolabs.com (the "Site"), our developer APIs, multi-region autonomous AI mesh, SDKs, customer consoles, and associated SaaS cloud services (collectively, the "Services").

By creating an account, accessing our APIs, or utilizing any of our Services, you consent to the data practices described in this policy. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to this Privacy Policy.

02. Information We Collect

We collect information strictly necessary to provide high-performance, low-latency cloud infrastructure and developer tooling:

  • Account & Registration Information: When you register for an Elvio Labs developer account, we collect your name, business email address, company name, billing preferences, and authentication credentials.
  • API Usage & Operational Telemetry: We process technical telemetry required for routing and billing, including request timestamps, token counts, model latency metrics, edge node identifier, HTTP status codes, and IP addresses used for DDoS mitigation.
  • Communications: When you contact our sales team, submit a VIP demo request, or open a technical support ticket, we collect your message content, work email, and any technical logs you elect to share with our support engineers.
  • Billing Information: Payments are processed via PCI-DSS Level 1 certified payment gateways. Elvio Labs does not store raw credit card numbers or banking secrets on our servers.

03. Strict Ephemeral Processing (Inference & VectorFlow™)

Elvio Labs' proprietary NeuralMesh™ and AgentOps™ runtimes operate on a stateless, RAM-only execution model:

Ephemeral In-Memory Routing:

Customer inference prompts and model completions are held exclusively in volatile GPU/CPU RAM during processing and immediately discarded upon response stream termination.

Customer-Controlled Semantic Caching:

If you enable VectorFlow™ semantic caching, vector embeddings are encrypted at rest with your customer-managed KMS key and automatically expire according to your custom TTL (Time-to-Live) policies.

No Third-Party Foundation Model Sharing:

Customer inputs are never submitted to public model training queues or third-party datasets under any circumstances.

04. How We Use Your Information

We utilize collected information solely for the following legitimate business purposes:

  • Provisioning, maintaining, and scaling our 38-region autonomous edge infrastructure.
  • Accurate metering, quota management, and cloud credits ledger reconciliation.
  • Detecting, preventing, and mitigating security breaches, DDoS incidents, and malicious API exploitation.
  • Responding to customer support tickets, enterprise SLA escalations, and technical architecture reviews.
  • Transmitting transactional service alerts, planned maintenance schedules, and security advisories.

05. Enterprise Security Safeguards

Security is engineered into every tier of our stack:

Encryption in Transit & At Rest

All data in transit is protected using TLS 1.3 with mandatory Perfect Forward Secrecy. Data at rest is encrypted with AES-256-GCM.

Tier-4 Data Center Hosting

Our physical nodes reside within SOC 2 Type II, ISO 27001, and HIPAA-compliant data centers with biometric security controls.

Principle of Least Privilege

Strict zero-trust access controls, multi-factor hardware keys, and ephemeral just-in-time access for internal engineering teams.

Continuous Penetration Testing

Quarterly third-party grey-box audits and continuous vulnerability assessment across all public APIs and edge proxy layers.

06. International Data Transfers & GDPR / CCPA

Elvio Labs supports data sovereignty requirements for international customers. Under the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA):

  • Right to Access & Portability: You have the right to request a complete machine-readable export of all account telemetry and configuration data.
  • Right to Erasure ("Right to be Forgotten"): You may request complete account deletion and cryptographic purging of all associated tokens and metadata.
  • Standard Contractual Clauses (SCCs): We execute standard EU Model Clauses for cross-border data transfers between regions.
  • No Sale of Personal Data: We do not sell, rent, or trade your personal information to any third party for financial gain.

07. Contacting Our Data Protection Team

If you have questions, feedback, or requests regarding this Privacy Policy or your data protection rights, our dedicated privacy counsel and Data Protection Officer are accessible via direct email:

Elvio Labs Inc. — Data Protection Office

Cloud-Native, Remote-First Global Engineering & Autonomous Infrastructure

Direct Privacy Inquiry: privacy@elviolabs.com

Security & Vulnerability Disclosure: security@elviolabs.com

Enterprise Legal Desk: legal@elviolabs.com